PRODUCT DELIVERY.

01Digital Product Delivery

ProMasterTrader primarily provides digital products and electronically delivered content. Products may include trading strategies, indicators, educational resources, guides, videos, files, tools and other digital materials.

No physical shipment is normally required for digital products unless specifically stated on the relevant product page.

02Delivery Methods

Depending on the product, delivery or access may be provided through one or more electronic methods, including:

• Email delivery.
• Download links.
• Online access or account access.
• Private resource or membership areas.
• Platform or software access instructions.
• Other electronic delivery methods specified on the product page.

03Delivery Timing

Digital products may be delivered immediately after successful payment or within the delivery timeframe specified on the relevant product page.

In some cases, manual verification or processing may be required before access is provided.

04Access & Purchase Information

Customers are responsible for providing accurate information during checkout, including a valid email address where email delivery is used.

Access instructions, download links or other delivery information may be sent to the details provided during the purchase process.

Customers should check their inbox, spam, junk, promotions and other relevant folders if delivery is made by email.

05Download or Access Issues

If you have completed payment but cannot access or download your purchased product, please contact us with your order or transaction information.

Where reasonably possible, we will investigate the issue and attempt to restore access or provide an alternative delivery method.

Technical problems caused by unsupported devices, incompatible software, browser limitations, internet connectivity or third-party platforms may require troubleshooting on the customer's side.

06Incorrect Customer Information

Customers are responsible for entering accurate information during checkout. If an incorrect email address or other delivery information is provided, delivery may be delayed or unsuccessful.

Please contact us as soon as possible if you notice an error in your purchase information so we can determine whether the delivery details can reasonably be corrected.

07Free Bonuses & Promotional Content

Certain products or promotional campaigns may include free bonuses, additional resources or promotional materials.

Free bonuses are subject to availability and may vary in format, timing, content or delivery method.

08When Delivery Is Considered Complete

For digital products, delivery may be considered completed when the purchased product, download link, access credentials, instructions or other agreed electronic means of accessing the product have been made available to the customer.

The customer's failure to open an email, download a file or access an available product does not necessarily mean that delivery has failed.

09Customer Support

If you experience a genuine issue receiving or accessing a purchased digital product, contact us and provide sufficient information to help us identify the relevant transaction.

We may request order details, transaction information or other reasonable information necessary to verify the purchase and investigate the issue.

10Contact Us

For delivery, access or digital product support, please contact ProMasterTrader using the details below.