REFUND & CANCELLATION.

01Digital Products

ProMasterTrader offers digital products such as trading strategies, educational resources, indicators, guides, videos, downloadable files, online-access resources and other digital materials.

Due to the nature of digital products, access or delivery may occur immediately after a successful transaction or within the delivery period specified on the relevant product page.

02Refund Policy

Once a digital product or access has been successfully delivered or made available to the purchaser, refunds and cancellations are generally not available.

By completing a purchase, you acknowledge that you are purchasing a digital product and that you should review the product description, features and available information before placing your order.

03Review Before Purchase

Customers are encouraged to carefully review the product page before making payment, including the product description, included features, format, compatibility, access method and any stated requirements.

Purchases should only be completed when you are satisfied that the product is suitable for your intended use.

04Failed or Missing Delivery

If you have completed payment but have not received the purchased digital product or access details within the stated delivery period, please contact us so that we can investigate the transaction and assist with delivery.

A delivery issue does not automatically mean that a refund is required. Where reasonably possible, we may first attempt to provide or restore the purchased access.

05Duplicate or Incorrect Payments

If you believe that you have accidentally made a duplicate payment for the same product, contact us promptly with the relevant transaction details.

After verification, any resolution will be handled based on the circumstances of the transaction and applicable payment-provider and legal requirements.

06Access or Technical Issues

If a purchased product cannot be accessed because of a genuine technical issue attributable to our delivery system, please contact us and provide the relevant order or transaction information.

We may attempt to troubleshoot the issue, restore access or provide an alternative method of accessing the purchased product where reasonably possible.

07Free Bonuses & Promotional Items

Some products or promotional campaigns may include free bonuses, additional resources or promotional materials.

Bonuses are provided subject to availability and may vary in format, timing or content. A free bonus is not necessarily a guaranteed or permanent component of the purchased core product.

We may modify, replace, discontinue or change promotional bonuses where reasonably necessary.

08Chargebacks & Payment Disputes

Before initiating a payment dispute or chargeback, customers are requested to contact ProMasterTrader so that we can review the issue and attempt to resolve genuine delivery or access concerns.

Unauthorised or fraudulent chargeback claims may be challenged using available transaction and delivery records, subject to applicable law and payment-provider procedures.

09Policy Exceptions

Any exception to this policy may be considered only at the discretion of ProMasterTrader and based on the individual circumstances, applicable law and payment-provider requirements.

Nothing in this policy is intended to restrict or remove consumer rights that cannot legally be excluded.

10Contact Us

For questions regarding an order, digital product delivery, access issue or refund-related matter, please contact us with your order or transaction details.